Sterlent Credit Union

Sterlent Credit Union had issues with their insurance provider. There were service issues. Fulfillment issues. Consistency issues. “We weren’t happy,” recalls Chief Executive Officer John Wagner.

“Sometimes business partners come to you with hidden agendas,” Wagner explains. “Or they just want to make the sale. They’re betting that when they’re entrenched, it’s easier to stay with them than it is to unravel the relationship and go elsewhere.”

But Wagner is made of sterner stuff. He wasn’t willing to overlook bad service. Instead, he turned to Finegold Insurance because they had a strong reputation for service and their pricing was very competitive. That was 12 years ago and he hasn’t regretted it for a minute.

“As the years went on and needs presented themselves, I’d always bring Finegold in and have them perform due diligence and go through the ROP process. More often than not Finegold was the winner,” he says. “With them, it wasn’t just talk. They backed up their sales pitch with exceptional service and support. Finegold won us over and we became a believer.”

Today Sterlent, a Pleasanton-based credit union with $130 million in assets and 17,000 members, depends on Finegold for Collateral Protection, Credit Life and Credit Disability, GAP, Accidental Death and Dismemberment, and Mortgage Outsourcing.

“Their reps are consistently good at follow-up and always available for training. They do as much as we want and rarely do we have to reach out to them. They’re here at our beck and call. It’s truly a partnership and there’s a high level of trust,” he adds.

One of the things Wagner appreciates most is Finegold’s proactive approach. He observes that “i f the product is priced right, yet they see that we’re getting less than satisfying results in certain areas, they’ll come to us and say ‘Let us come in and do some training for you.’ The assistance and improved productivity they provide shows up on our bottom line.”

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